FAQs

DO I NEED AN APPOINTMENT FOR AN ESTIMATE?

We do prefer to have appointments for estimates. We take appointments from 8:00 am to 5:00 pm Monday thru Friday. Call us at 763-425-8444 or click here to schedule an appointment.

 

DO I HAVE TO GO WHERE MY INSURANCE COMPANY TELLS ME TO GO?

NO. It is your car and you can have the right to have it repaired anywhere you choose. Some insurance companies may try to steer you to another shop. Although this is illegal for them to do, it still happens. Some of things that they will tell you is... "If you don’t take your car to one of our shops, we will not guarantee the work." These statements are a way that they can scare you into taking your car somewhere they want instead of where you want. We offer a lifetime warranty on all collision repairs performed at our shop for as long as you own the vehicle. Whether you want Advanced Collision Repair to fix your car or someone else, remember it is your choice.

Many insurance companies have Direct Repair Networks (DRP’s). These networks are relationships between the collision repair facility and the insurance companies where the collision repair shop acts as your insurance adjuster. The shop writes the estimate and transfers photographs to the insurance company and bills the insurance according to preset guidelines. These networks are not considered steering as there are usually several shops in an area to choose from. However, if the shop you want to use is not on the insurance companies direct repair network, you can still use the shop of YOUR CHOICE.

 

HOW CAN I GET A RENTAL CAR?

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

 

IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?

Yes. Advanced Collision Repair guarantees all repairs with a Lifetime Warranty.

 

HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?

Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.

 

HOW WILL I KNOW WHEN MY CAR IS DONE?

You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

 

DO I HAVE TO PAY A DEDUCTIBLE?

The amount of deductible that you will be responsible for is determined by your insurance policy. If you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

 

WHO DO I PAY MY DEDUCTIBLE TO?

If your deductible is not waived, it will be your responsibility to pay.
Advanced Collision Repair when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa& MasterCard. Of course, cash and your personal checks (up to $500.00) are always welcome.

 

CAN YOU MATCH THE PAINT COLOR?

Today's modern factory finishes incorporate multiple layers of highly specialized paints. Advanced Collision Repair has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in restoring your vehicle to it’s pre-loss condition.

 

WHEN IS MY VEHICLE CONSIDERED A TOTAL LOSS?

Once the estimate for repairs reaches 70% of the vehicles retail value, your car could be deemed as an economic total loss and could be branded as a salvage title. The retail value of your vehicle is determined by many factors including market area, pre existing damage, mileage and major refurbishments done to your vehicle. You can get an idea on the value of you vehicle by visiting www.kbb.com.

 

IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?

No. A car is a total loss when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using uni-body (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications.

 

CAN I WASH MY CAR?

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS

DO

• Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
• Always use clean fresh water.
• Wash your vehicle in the shade.
• Wash your vehicle at a touchless carwash.

DON'T

• Do not use a commercial car wash with stiff brushes or sponges could mar the finish and damage the surface.
• Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
• Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
• Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
• Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
• Do not scrape ice or snow from the newly painted surface.